FAQs

How can I book?

Please send us a message through our website. Otherwise you could email or call us directly for any bookings.

How far in advance should I book?

As early as possible to avoid disappointment.

Do you accept reservations?

Yes. We always prioritize clients who have booked in advance and paid the down payment.

Do you have a waiting list?

Yes. If you are flexible with your start date we would be happy to put your name on the waiting list and let you know as early as possible if there are any availabilities.

How can I pay my services?

Cash or cheque, all major credit/debit (Visa and Mastercard) cards, bank transfers are all acceptable methods of payment in AED.

Can I extend my contract?

Yes, provided you have notified us well in advance of the end of the contract.

How can I cancel my booking?

Please refer to our cancellation and refund policy.

Is your company licensed by the Dubai Health Authority?

Yes we are licensed by the Dubai Health Authority.

Do you provide expert tips for my baby?

Yes please refer to our expert tips on the homepage links.

What's the process of booking a maternity nurse or babysitter?

There are a number of ways to contact us for a booking:

1) You can call us on 04-4538164 or
2) Contact us via our booking form on the “contact us” tab or
3) Email info@malaak.me

Please let us know your baby’s age, the length of service you are interested in and any other relevant requirements.

How early in advance before delivery do I need to book my maternity nurse?

To ensure we meet your desired requirements by allocating the right nurse for you and your baby, please ensure to book as early as possible to avoid disappointment.

Where are all the nurses from? What are their qualifications?

All of our nurses are from the Philippines.

They are all qualified licensed nurses with a Bachelors of Science in Nursing. They are all selected based on their experience in maternity wards, paediatric or gynacology clinics and/or experience working with young children in nurseries. They are all trained by top Norland Nannies from the United Kingdom as well as undergoing continuous training through online certifications in the fields of Child psychology; child nutrition; sleep routines; breastfeeding and maternity nurse care.

Can I interview the nurse before I confirm the booking?

Absolutely. We encourage you to book the nurse in advance to allow time for us to arrange an introduction for you with the allocated nurse. This ensures you have enough time to ask all your questions and that you are comfortable before the nurse starts in your home.

What happens if my nurse falls sick during the allocated time?

Our nurses are advised to always inform us as soon as they start feeling mildly ill so that we are able to allocate another nurse as a replacement. A handover is done between the nurses to ensure all your requests and preferences are adhered to.